Terms & Conditions

Section 01

About these terms

These Terms apply to every trip arranged with us. By confirming a booking you confirm that you have read, understood and accepted them. If you book for a group, you do so as the lead traveller: you confirm you are 18 or over, that you have authority to accept these Terms on behalf of everyone named (including any minor), that the information you give us about them is accurate, and that you have their consent to share it. You are our main point of contact for the booking.

Section 02

Enquiries, confirmation and contract

All trips begin with an enquiry or custom-trip request — there is no instant online checkout. A binding contract forms only when: (a) we send you written confirmation of your trip and price, and (b) you pay the deposit (section 4). Until both happen, no booking exists and prices and availability may change.

Section 03

Prices, inclusions and exclusions

Each trip confirmation lists what is included and excluded. Unless stated otherwise, the price excludes: international flights, travel insurance, visas, personal expenses, tips, and anything not expressly listed. Prices are in [CURRENCY].

We may correct genuine pricing errors and, before the balance is due, adjust prices for major cost changes (e.g. [fuel, permit fees, exchange rate]). We will not increase the price within [e.g. 30] days of departure.

Section 04

Payment

To confirm a trip we require a deposit of [e.g. 20–30]% of the total price. The balance is due [e.g. 30] days before departure. For trips confirmed within [30] days of departure, full payment is due on confirmation. We send a secure payment link; the booking is not confirmed until the deposit clears.

Section 05

If you cancel or change your trip

Cancellations take effect when we receive your written notice. The following charges apply as a percentage of the total trip price:

If you ask to change dates or other details, we will try to accommodate you but cannot guarantee availability, and any supplier costs arising from the change will be passed on.

Section 06

If we change or cancel your trip

We aim to run every confirmed trip, subject to reasonable itinerary adjustments. Advertised or indicative dates are not confirmed until we issue written confirmation. If we cancel before departure for reasons not caused by you and not a force-majeure event, you may choose:

• A comparable or better alternative trip at no extra cost;
• A lower-value alternative plus a refund of the difference; or
• A full refund of all money paid to us.

If a significant part of a trip cannot be delivered after it has started, we will arrange a suitable alternative or refund the unused portion. We are not responsible for incidental costs you incur separately (flights, visas, vaccinations, lost earnings, or other prepaid commitments).

Section 07

Force majeure

We are not liable for failure or delay caused by events beyond our reasonable control — including extreme weather, road or mountain-pass closures, natural disasters, war, terrorism, civil unrest, strikes, epidemics, pandemics, or government action. Where such an event affects your trip, we will, depending on the circumstances, offer to reschedule, provide a credit, or refund any recoverable, unused portion after deducting unrecoverable supplier costs.

Section 08

Insurance Required

You must hold comprehensive travel insurance valid for all trip dates, covering at minimum:

• Medical treatment, emergency evacuation and repatriation
• All adventure activities involved in your trip (trekking, caving, canyoning, climbing, glacier travel, high-altitude, or similar)

We strongly recommend additional cover for cancellation, delay and baggage loss. Tell your insurer the exact activities and altitudes involved. The trip price does not include insurance.

Section 09

Health, fitness and medical information

Our trips are active and some are physically demanding. You must give us accurate, complete health, fitness and medical information when enquiring and before a booking is confirmed. Please assess your own suitability honestly — consult your doctor if in doubt, including about vaccinations and altitude.

We are not medical professionals and do not give medical advice. We process health and dietary information only with your explicit consent and as described in our Privacy Policy.

Section 10

Special requirements

We will make reasonable efforts to meet dietary and other requests but cannot guarantee them, and they do not form part of the contract — except that you must clearly disclose any serious allergy or medically necessary dietary need in advance so we can advise whether a trip can safely accommodate it.

Section 11

Your responsibilities and conduct

You must:

• Comply with Georgian law and local regulations throughout your trip
• Follow the reasonable instructions of your guide and all safety briefings
• Use safety equipment correctly (seatbelts, harnesses, helmets, life jackets) as directed
• Respect local customs and the environment

If your behaviour endangers, distresses or seriously disrupts other group members or third parties, we may terminate your participation in the trip with no refund and no liability for your onward travel costs. You are responsible for any loss or damage you cause to property, accommodation or vehicles.

Section 12

The nature of adventure travel — assumption of risk

You acknowledge that adventure travel carries inherent risks — remote areas, variable infrastructure, weather, altitude, and physically demanding activities — and that you choose to accept these risks by booking. For higher-risk activities (e.g. caving, canyoning, rock climbing, glacier travel) you may be asked to sign a separate activity waiver before participating.

Nothing in these Terms excludes our liability for death or personal injury caused by our own negligence, or any liability that cannot be excluded by law.

Section 13

Travel documents and entry

You are responsible for holding a valid passport, obtaining any required visas, and meeting any entry or health documentation requirements for Georgia and any area or border region visited. We are not liable for the consequences of missing, invalid or incorrect documents.

Section 14

Our liability

We accept responsibility for our own negligence and the negligence of those acting on our behalf. Where permitted by applicable law, our total liability to you is limited to the amount you paid us for the affected trip.

We are not liable for: the independent acts or omissions of third-party suppliers (transport, accommodation, activity providers) beyond our reasonable control; indirect or consequential losses (lost earnings, lost enjoyment, or other prepaid commitments); or events covered by section 7 (force majeure).

Nothing in this section limits liability that cannot lawfully be limited, including liability for death or personal injury caused by our negligence.

Section 15

Photos and marketing

We would love to feature trip photos in our marketing materials. We will only use images in which you are identifiable with your prior consent. You can decline or withdraw consent at any time by contacting us. Please tell your guide at the start of your trip if you prefer not to appear in any photos.

Section 16

Complaints

If something goes wrong during your trip, please tell your guide or our team immediately so we have the opportunity to put it right. If the issue is not resolved on the trip, please write to us at [EMAIL] within [e.g. 28] days of returning home so we can investigate properly.

Section 17

Privacy

We handle your personal data as described in our Privacy Policy, which forms part of the information provided to you at the time of booking.

Section 18

Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of Georgia, and the courts of [CITY], Georgia have non-exclusive jurisdiction — unless mandatory consumer-protection law in your country of residence gives you other rights, which these Terms do not override.

Section 19

Changes to these terms

We may update these Terms and will publish the current version on our website with a revised "last updated" date. The Terms in force when you confirm your booking are the version that applies to that booking.

Section 20

Contact